At Babagabra, we aim to ensure that you are satisfied with your purchases. If you’re not completely happy with your item, we offer a return policy that provides flexibility. Please read below for the full details:

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Return Eligibility:

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• Items must be returned within 30 days of delivery.

• Products must be in their original condition and packaging to qualify for a return.

• Customers are responsible for the return shipping costs. Unfortunately, we cannot cover these fees.

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Non-Refundable Items:

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• Custom or personalised items are not eligible for a return or refund unless there is a defect in the product.

• Items that have been used, worn, or damaged after receipt cannot be returned.

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Return Process:

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1. Contact our customer service team at BabaGabra@gmail.com to start the return process. Provide your order number and details of the item you wish to return.

2. Once your return is approved, you will receive instructions on how and where to ship your item.

3. After the returned item is received and inspected, you will receive a confirmation email about your refund status.

4. If approved, refunds will be processed within 5-7 business days and issued to your original payment method.

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Exchanges:

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At this time, we do not offer direct exchanges. If you would like a different item, we recommend initiating a return and placing a new order.

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Damaged or Defective Items:

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If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange for a replacement or refund in these cases.

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Late or Missing Refunds:

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If you haven’t received a refund within the stated timeframe, first check with your bank or credit card provider. If the issue persists, please contact us at BabaGabra@gmail.com.

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For any further questions or assistance, feel free to reach out to our customer support team.